Important Note: By registering or continuing to use the kiss8 platform, you agree to this Privacy Policy. Should any material changes occur, you will be notified via in-platform notifications or your registered email before the changes take effect.
Six Pillars kiss8 Data Protection
This is more than a legal document – it is our commitment to every player who trusts kiss8 with their personal information.
Highest-Level Encryption
All data transmitted between your device and kiss8 servers is protected by 256-bit SSL encryption – the same technology used by leading financial institutions worldwide. Your card details, passwords, and personal data cannot be intercepted during transmission.
Secure Data Storage
Your data is stored on servers protected by multi-layered security systems – including firewalls, intrusion detection, and strict access controls. Only authorised personnel may access member information, and every access is logged in detail.
Transparent and Secure KYC
The kiss8 KYC (Know Your Customer) process uses an identity verification platform that complies with international standards. Documents you upload – MyKad, bank statements, and so on – are stored with encryption and used solely for verification purposes.
No Sale of Data to Third Parties
Kiss8 does not sell, rent, or share your personal information with any third party for marketing purposes. Your data belongs to you, not to us as a business asset.
Privacy Controls in Your Hands
You have the full right to access, amend, or request deletion of your personal data at any time. Privacy settings are available in your account panel, and data deletion requests are processed within 30 business days.
Easy Opt-Out Options
Don't want to receive promotional emails or marketing notifications? You can unsubscribe at any time via the unsubscribe link in any email or directly through your account settings. Your preference will take effect within 48 hours.
1 Introduction
Kiss8 is an online casino platform that operates with full integrity and accountability toward its members in Malaysia. We understand that your trust is the foundation of our relationship, and that trust starts with transparency about how we handle your personal information.
This Privacy Policy applies to all services offered through kiss8.pro, the kiss8 mobile app, and any related official communication channels. It explains the types of data we collect, why we need it, how it is used, and the rights you have over that data.
We encourage you to read this document carefully. If you have any questions not answered here, our support team is ready to assist via 24/7 live chat.
2 Personal Data We Collect
We only collect data that is genuinely necessary to provide a safe, seamless, and quality service. Below is a summary of data collected by category:
We do not collect sensitive information such as medical data, religious beliefs, or political affiliations. All financial data collected does not store credit or debit card numbers directly – transactions are processed through PCI-DSS compliant third-party payment providers.
3 How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. We do not use your data for purposes unrelated to the services you use. Below is a detailed breakdown of how your data is used:
- Account management: Registering your account, verifying your identity, and ensuring your account is only accessed by its rightful owner.
- Transaction processing: Processing deposits, withdrawals, and bonus payments quickly and accurately.
- Platform security: Identifying suspicious activity and preventing fraud, money laundering, and account misuse.
- Legal compliance: Meeting the reporting and compliance obligations required by relevant regulatory bodies.
- Service improvement: Analysing usage data in aggregate and anonymised form to improve the gaming experience and platform stability.
- Service communications: Sending transaction alerts, security updates, and important information about your account.
- Marketing (with consent): Sending promotional offers and updates on new games – only if you have opted in to receive such communications.
- Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offer the necessary support.
The legal basis for processing your data is a combination of contract performance (for account services and transactions), legitimate interests (for security and platform improvement), legal compliance, and explicit consent (for marketing communications).
4 Sharing Information with Third Parties
Kiss8 does not sell your personal data to anyone. However, in operating the platform, we need to share certain information with carefully selected service partners. Such sharing is subject to strict confidentiality agreements.
- Payment providers: Transaction information is shared with recognised payment providers to process deposits and withdrawals. They are held to strict PCI-DSS security standards.
- Game providers: Minimum technical data required to ensure games function correctly within the kiss8 platform.
- KYC verification platform: Identity documents are submitted to standards-compliant KYC providers for verification purposes only.
- Infrastructure services: Cloud and hosting service providers that store and process data on behalf of kiss8, subject to strict data processing agreements.
- Authority: Information may be disclosed to legal authorities where required by a valid court order or applicable legal compliance requirements.
We do not share your data with advertisers, marketing analytics companies, or any party not directly involved in delivering kiss8 services.
5 Cookies & Tracking Technologies
The kiss8 platform uses cookies and similar tracking technologies to enhance the user experience and ensure account security. Below are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymous information on how users interact with the platform to help us identify technical issues and improve performance.
- Functional Cookies: Saving user preferences such as language, display theme, and game settings to streamline your experience on future visits.
- Analytics Cookies: Used to understand aggregate usage patterns for product improvement purposes. This data cannot be linked to any specific individual.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. For detailed guidance on managing cookies in your browser, refer to your browser's help section.
6 Data Retention Period
We retain your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable law. In general:
- Active account data: Retained for the duration your account remains active, plus a 7-year period following account closure for legal compliance purposes.
- Transaction records: Retained for 7 years in accordance with anti-money laundering legal requirements.
- KYC documents: Retained for 5 years after the business relationship ends.
- Support communication data: Retained for 2 years from the date of last interaction.
- Marketing data: Retained until you withdraw consent or request deletion.
Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be associated with you.
7 Your Rights Regarding Personal Data
As a kiss8 member, you have important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
Right to Access
Request a copy of all personal data we hold about you. We will respond within 30 days.
Right to Rectification
Correct any inaccurate or incomplete information via account settings or support.
Right to Erasure
Request deletion of your data, subject to legal obligations that require certain information to be retained.
Right to Object
Object to the processing of your data for direct marketing purposes at any time, with no penalty.
Right to Data Portability
Receive your data in a structured, machine-readable format for transfer to another service.
Right to Restriction of Processing
Request that we restrict how we process your data under certain circumstances provided for by law.
To exercise any of the above rights, contact our privacy team via live chat or email at [email protected]. All requests will be processed within 30 business days.
8 Account Security & Shared Responsibility
While kiss8 implements robust technical security measures, the security of your account also depends on your own actions. Below are the steps we and you need to take together:
- Use a strong, unique password – a mix of uppercase letters, lowercase letters, numbers, and symbols, at least 12 characters long.
- Enable two-factor authentication (2FA) via your account settings – this adds an essential layer of protection.
- Never share your password or login credentials with anyone, including individuals claiming to be kiss8 staff.
- Always log out after using the platform, especially on shared devices.
- Regularly check the email address registered to your account for notifications of suspicious account activity.
Kiss8 will never contact you via unsolicited email or messages requesting your password, PIN, or payment details. If you receive any such communication, ignore it and report it to us immediately.
9 Children and Minimum Age Requirement
Kiss8 services are strictly for adults aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.
If we discover that personal data of a minor has been collected unintentionally, we will take immediate steps to delete that data and close the account in question without any refund.
Parents and guardians who discover that a minor in their care has created an account on the kiss8 platform are required to contact us immediately via live chat or support email. We will respond within 24 hours.
10 Links to Third-Party Websites
The kiss8 platform may contain links to third-party websites such as game provider sites or service partners. Once you click these links and leave the kiss8 platform, our Privacy Policy no longer applies.
Kiss8 is not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policy of every website you visit before providing any personal information.
11 Changes to This Privacy Policy
Kiss8 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Each new version will include a clear effective date at the top of the document.
For material changes – those that significantly alter how we use your data – we will provide at least 14 days' advance notice via in-platform notifications or your registered email before the changes take effect.
Continued use of the kiss8 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and we will process the withdrawal of any eligible funds.
12 How to Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 directly within the kiss8 platform – the fastest way to get an instant response.
- Privacy Email: [email protected] – for official requests relating to data access, correction, or deletion.
- General Support Email: [email protected] – for general enquiries relating to privacy and account security.
Our response time for privacy-related enquiries is within 2 business days for email and under 2 minutes for live chat. For formal requests requiring action – such as data deletion or data export – processing takes up to 30 business days.
You may also refer to Terms and Conditions and the Responsible Gaming us for more information on how we operate the platform responsibly.
Your Data Secure With Kiss8
With high-level encryption, a transparent privacy policy, and full control in your hands, kiss8 is a platform you can trust completely. Join over 200,000 Malaysian members already playing with confidence.